Privacy Policy

Last updated: July 2026

1. Who We Are

MT Valves & Fittings, S.L. (trading as MT Middle East) is the data controller for personal information collected through this website. We are committed to protecting your privacy in accordance with UAE Federal Law No. 45 of 2021 (Personal Data Protection Law — PDPL) and, where applicable, EU GDPR.

Contact: sales@mtme.ae · +971 58 612 5781

2. Data We Collect

• Contact & enquiry data: name, company, email, phone, country, message content — collected when you submit a quote request or contact form.
• Technical data: IP address, browser type, pages visited, session duration — collected automatically via cookies and server logs.
• Communication data: email correspondence and WhatsApp messages you send to us.

We do not collect payment card data on this website. We do not sell or trade your personal data.

3. How We Use Your Data

• To respond to quotation and product enquiries.
• To process and fulfil orders where applicable.
• To improve website performance and user experience via analytics.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the basis of: (a) your consent (e.g. submitting a contact form), (b) legitimate interest (e.g. website analytics to improve our service), and (c) legal obligation where required by UAE law.

5. Data Sharing

We may share your data with:

• Our parent company MT Valves & Fittings, S.L. (Spain) for order fulfilment and CRM purposes.
• Third-party logistics providers (e.g. SkyNet Worldwide) for delivery-related data only.
• Analytics providers (e.g. Cloudflare Web Analytics — privacy-first, no cookies, no personal data).

We do not share your data with advertisers or data brokers.

6. Data Retention

Enquiry and contact data is retained for a maximum of 3 years from last contact. Technical/analytics data is retained for up to 12 months. You may request deletion at any time.

7. Your Rights (UAE PDPL & GDPR)

• Access: request a copy of your personal data.
• Correction: request correction of inaccurate data.
• Deletion: request erasure of your data (right to be forgotten).
• Portability: request your data in a structured format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: at any time, for consent-based processing.

To exercise any of these rights, contact sales@mtme.ae. We will respond within 30 days.

8. Cookies

We use essential cookies to operate this website and optional analytics cookies to improve performance. See our full Cookie Policy for details.

9. International Transfers

Your data may be transferred to and processed in Spain (EU) for CRM and order management purposes, in compliance with PDPL cross-border transfer requirements and EU GDPR adequacy provisions.

10. Changes to This Policy

We may update this privacy policy from time to time. The date of the most recent revision is shown at the top of this page. Continued use of this website constitutes acceptance of the current policy.