Privacy Policy

Last updated: July 2026 — in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)

Data Controller

MT Middle East, Dubai, UAE (“we”, “us”). For privacy matters: info@mtme.ae

Data We Collect

We may collect the following personal data when you use our website or contact us:

• Contact data: name, company name, email address, phone number
• Business data: product enquiries, quote requests, project details
• Technical data: IP address, browser type, pages visited, time on site (via analytics)
• Communication data: messages sent via our contact form or WhatsApp

Purposes and Legal Basis

• Quote requests & sales enquiries — to process your request and provide pricing (legitimate interest / contractual necessity)
• Customer support — to respond to technical or commercial questions (legitimate interest)
• Marketing communications — product updates and news, only with your consent
• Website analytics — to improve our website (legitimate interest, anonymised data)
• Legal compliance — to comply with UAE law and regulatory requirements

Data Retention

We retain personal data only as long as necessary:

• Sales enquiries and quote requests: 3 years from last contact
• Customer transaction records: 5 years (UAE commercial law requirement)
• Marketing consent records: until you withdraw consent
• Website analytics data: 13 months (anonymised after 6 months)

Data Sharing

We do not sell your personal data. We may share it with:

• MT Valves & Fittings, S.L. (Spain) — our parent company and product manufacturer, for order processing and technical support
• SkyNet Worldwide Express (Dubai) — our logistics partner, for shipment and delivery
• Service providers — IT infrastructure, email, and CRM services operating under data processing agreements
• Authorities — where required by UAE law

International Transfers

Some data may be processed by our parent company in Spain, which is subject to GDPR (an adequate level of protection under UAE PDPL). Any other cross-border transfers are conducted with appropriate safeguards.

Your Rights Under UAE PDPL

You have the right to:

• Access — request a copy of your personal data we hold
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Restriction — limit how we process your data
• Data portability — receive your data in a structured format
• Objection — object to processing based on legitimate interest
• Withdraw consent — at any time, for processing based on consent

To exercise any of these rights, contact us at info@mtme.ae. We will respond within 30 days.

Cookies

We use cookies and similar technologies. See our Cookie Policy for details.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website is served over HTTPS.

Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top reflects the most recent revision. We recommend reviewing this page periodically.

Contact

For any privacy-related questions or to exercise your rights: info@mtme.ae — MT Middle East, Dubai, UAE